Help & Support
Guides, Smart Coach, and contact options for your training.
Smart Coach
Explain a field, show the next step, or get a workflow hint.
Training Guides
Step-by-step instructions for every module.
Contact Support
Reach your training administrator for help.
Is training data connected to live client care?
No. Every training record carries environment_type = training and is automatically removed after completion. Nothing reaches real clients, billing, payroll, or claims.
What happens to my test client after training?
It is queued for deletion via a TrainingCleanupJob. Once verified, all related test records are deleted and only your score and certificate remain.
What score do I need to pass?
80% for general workflows, 90% for medication and MAR, and 100% for critical-safety questions. Failed critical-safety questions require remediation.
Can AI approve my clinical competency?
No. Hands-on clinical competency requires supervisor-observed approval. AI cannot certify clinical competency.
Why am I seeing an error?
Click the "Why am I seeing this?" link on the error. It explains the training rule and links to the relevant lesson.
Can a Vendor user see another agency's training?
No. Vendor users' training records are restricted to their assigned vendor_agency_id by Row Level Security.
Still stuck?
Contact your training administrator or visit the Course Catalog to review a module.
